Portal Home | What's New | Updated Reception Console Released

Main Menu

Resources

Key Concepts

Updated Reception Console Released PDF Print E-mail

AVAD Receptionist Console is a carrier-class, software-based attendant console for use by receptionists who manage inbound calls for small, medium and large enterprises, as well as departments and groups within the enterprise.

 

AVAD has released version 14.2 of the popular "AVAD Receptionist Console". This new application allows your receptionist to not only handle calls based on the callers ID but also the dialed numbers. This means that you can distinguish who the caller is calling and handle the call appropriately.

 

Key features:

Call Management features – Answer; dial, hold, conference, blind and attended transfer, move to queue

Drag and Drop call transfer – Use mouse to manage calls

Line Monitoring – Line states include on-hook, off-hook, ringing, DND, Privacy and Call Forwarding Always

Camp On with Recall Perform a directed hold when called party is busy

Directed Call Pickup Pickup any ringing extension

Voice Mail Transfer – Transfer calls directly to voice mail

Call Barge-In Operator intrusion on a busy line

Group Call Park – Initiate line hunting on incoming calls directed to a department or group (e.g. support, sales)

Day/Night mode – Operators can automate the switch from “day” to “night” mode

Messaging – Send emails to contacts from desktop screen

Call History – Logs outgoing, received and missed calls

Call Statistics – Average hold time, transfer count

 
Banner